FAQs

Infinity Peptide Clinic is an Australian-owned and operated supplier of high-purity research peptides. We’re based in Sydney and ship Australia-wide with cold-chain packaging. Every batch we sell is independently tested by an accredited lab and we publish each Certificate of Analysis on our Third Party Testing page.

No. All products sold by Infinity Peptide Clinic are strictly for in-vitro research and laboratory use. They are not approved by the TGA and are not for human, veterinary, medical, or therapeutic use under any circumstances.

No prescription is required because our products are sold for research purposes only. By placing an order you confirm that you are purchasing the products for legitimate in-vitro research, that you are 18+, and that you accept the research disclaimer.

Every product we sell is ≥99% pure by HPLC. We don’t release a batch unless it clears that threshold and the peptide identity is confirmed by mass spectrometry. The active CoA is published on our Third Party Testing page.

We ship Australia-wide via Express courier. Orders placed before 12pm AEST Monday to Friday are dispatched same-day from Sydney. All orders are sent in temperature-controlled cold-chain packaging with insulation and a cool pack. Most metro orders arrive next business day.

Shipping is a flat rate within Australia and is calculated at checkout. We offer free Express shipping on orders over a threshold — the current free-shipping minimum is shown in the cart. We do not currently ship internationally.

Sydney metro: usually next business day. Other capital cities: 1–2 business days. Regional Australia: 2–5 business days. You’ll receive an Australia Post / courier tracking number by email as soon as your order is dispatched.

Lyophilised (freeze-dried) peptides are shelf-stable but should be stored in a cool, dry place away from direct light. For long-term storage, refrigerate at 2–8°C or freeze at −20°C. Once reconstituted with bacteriostatic water, store refrigerated and use within the timeframe specified on the product page.

Reconstitution is the process of dissolving the lyophilised peptide powder in bacteriostatic water (BAC water) so it can be used in research. We sell BAC water on the site. The exact volume depends on the dose you want to draw — product pages include a recommended starting volume.

Yes — we stock bacteriostatic water, syringes, and alcohol swabs as research supplies. They appear in the shop alongside our peptide range.

We accept secure card payments via our payment gateway, plus PayID and bank transfer for Australian customers. All transactions are encrypted. We do not store your card details on our servers.

Yes. Every order ships in plain, unbranded outer packaging with no mention of peptides or the clinic name visible from the outside.

Yes. As soon as your order is dispatched you’ll receive an email with a tracking number you can use on the courier’s website to follow it to your door.

Because our products are temperature-sensitive research consumables, we don’t accept returns once an order has been dispatched. If your order arrives damaged, with a missing item, or with a manufacturing defect, contact us within 48 hours of delivery and we’ll make it right with a free replacement or refund.

Our products are sold strictly for in-vitro research and laboratory use only. They are not registered with the TGA for therapeutic use. By placing an order you take responsibility for using the products lawfully within that research context.

Email contact@infinitypeptideclinic.com, message us on WhatsApp, or use the form on the Contact page. We typically reply within one business day, Sydney time.